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Products
All about the products you can sell with luckypod.
How do I order a sample?
Once you’ve created and published a product with luckypod, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: From your Shopify admin, go to Shopify → Orders → Create Order Select the product(s) you want to order and add your address in the Find or create a customer section.  came damaged or broken?
In the rare case of your customer receiving a damaged or broken product, you should pre-qualify your customer and ask them for a picture of proof and then ask if they would like a replacement or a refund on the product. Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement or refund.
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How can I make a product or feature request?
We’d love to hear what features or products you want luckypod to add! Let us know by sending us an email.
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Order was missing items?
In the rare case of your customer missing an item in their order, you should pre-qualify your customer and ask them for a picture of proof and then ask if they would like a replacement or a refund. Once you have come to a resolution with your customer, please contact us and we can assist you with sending a replacement order.
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