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How do I place a manual order?
Once you’ve created and published a product with luckypod, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: From your Shopify admin, go to Shopify → Orders → Create Order Select the product(s) you want to order and add your address in the Find or create a customer section. ![](https://storage.crisp.chat/useVery popular
Can I upgrade my shipping speed after submitting an order?
Yes, you can! All orders can be upgraded to DHL Express within 24 hours after the order was placed. Orders that are eligible to upgrade to Express will automatically show a button with the additional price to upgrade in your Orders section. To find your orders section go to luckypod → Orders We currently offer DHL Express Shipping to the following countries: 🇺🇸 USome readers
luckypod 2020 Holiday Order Deadlines
With Christmas right around the corner, here are our Holiday Order Deadlines for 2020. While 2020 has proven to be a challenging year for most of us, this is also still seen in the ups and downs with logistical companies throughout the world. Therefor we can not guarantee any deadlines for this year, but the recommendations are well within the estimates that we are seeing. Therefor it's important that you set the right expectations with your customers, to make sure they place their ordersSome readers
Can all luckypod products be ordered as a sample?
Yes, all products can be ordered as samples. For now this is a manual process where you can create a manual order from your Shopify backend. Once you’ve created and published a product with luckypod, you can create a manual order for that product inside Shopify. You can do that by applying the following steps: From your Shopify admin, go to Shopify → Orders → Create Order SelSome readers
How much does luckypod cost?
It is completely Free to get started with luckypod: No setup costs, minimums, or monthly fees. Once you make an order, then we will charge you for manufacturing and shipping.Few readers
How long does it take for my order to be processed?
From the time your order is placed and the date when you or your customer receives it, there are two processes to consider. Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled your customer will receive a notification with shipping information if applicable. Shipping: This depends on the shipping method chosen, and the destination country it needs to be delivered to. Check out the table below with our estimates. ![](https://storage.crisp.chat/useFew readers
How can I check the status of an order?
From your luckypod Dashboard you will see your order history under Orders. When choosing a specific order, a new window will appear with additional details. Here you will find your order status. Your order will reflect one of the following statuses: **** - Your order is ready for fulfillment and the process has begun. Typically fulfillment time is 2-7 business days. **** - Your order was canceled. **${color}[#e6Few readers
How do I get in touch with luckypod support?
We’re here to answer any questions you might have. Get in touch with our team using any of the contact methods below. Live chat: use our chat widget in the bottom-right corner of any luckypod page. Email: send an email to info@luckypod.netFew readers
Do products on my storefront have to be in the same currency as my billing method on luckypod??
No, you can sell products on your store in whatever currency you like. Billing to us, when you sell a product, is always done in US Dollar.Few readers
Why did my transaction fail?
Don't worry! It happens sometimes. Transactions can fail for several reasons. Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in touch with them. These are the usual culprits for credit cards: Incorrect credit card number or expiration date Insufficient funds If you see a message that says “Processor Network Unavailable,” it could indicate a glFew readers

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